EdenPURE Store Canada - Service Request

Service Request

All 2009 EdenPURE and SunTWIN Heaters come with a 3 year manufactures warranty.
All EdenPURE Air Purifiers come with a 1 year manufactures warranty.

If you are in need of service and have owned your unit for longer then 30 days
please fill out the Service Request Form below.

Please make sure you are a customer of Affordable Heat, LLC and NOT BioTech Research.
If you are a customer of BioTech Research, please call
1-800-895-0008 OR 1-800-764-0009
for their service request procedure

Affordable Heat, LLC is an independent authorized dealer (We are not Biotech Research)

If you are in need of Service and are still under warranty, please fill out the form below.

Service Request Form

First Name:
*
Last Name:
*
Email Address: (make sure it is accurate to receive a response)
*
Address:
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City:
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State:
*
Zip Code:
*
Your Time Zone:

Merchandise Information

Serial Number
Order ID #
*
Date of Purchase
*
Type of Unit Needing Service:

Please answer the following questions if you are seeking service for a Heater:

Is the unit putting out any heat?

If the unit is not putting out heat how long did the unit produce heat before stopping
Do the lights on the front of the heater light up when the unit is turned on?

Can you hear the fan running inside the unit?

If you cannot hear the fan how long did the fan run before stopping?

Please answer the following questions if you are seeking service for an Air Purifier

Does the front panel lights come on when the unit is turned on?

Can you hear the fan running inside of the unit?

Has the fuse been replaced in the unit?

Try cleaning the filters and ozone plate in the unit. Does the unit still continue to not function? (explain in detail)
How long has the unit been running since purchased? (explain in detail)

Please answer the following:

Please write a brief description of any problems the unit is having:
*
Are all accessories included? (manuals remotes batteries etc.)
*
Is the unit packaged in the original shipping box and ready to be shipped?
*
Security code:
*
Do not enter anything in this field:

* indicates a required field

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