If you are under warranty and would like your unit serviced Please Click Here to fill out the Service Request Form Warranty Information All 2009 heaters are under a 3 year manufactures warranty (from original purchase date) covering parts, and labor. After contacting Affordable Heat, LLC, an RMA label will be sent to you via email.  It is required to provide this label on the outside of the shipping box.  Return shipping costs are at the customers expense.  We recommend insuring your package through a reputable shipping company which provides tracking numbers.  Any further damage that occurs due to improper packaging, and is not mentioned in the original service ticket, will be the customers responsibility Units may take up to a week to service due to parts availability You may be given the option to purchase a new shipping box (needed due to normal wear and tear from shipping) for a $5.00 charge NOTE:  If you have the EdenPURE Signature Series heater, please remove all water from the humidification drawer before shipping!  Extra charges may be issued due to damaged caused by water left in the unit.   Shipping Instructions Package the product using the original packaging If the original packaging is not available, have a shipping company package the product The product must be packaged to meet UPS standards in order to be insured Any damaged that occur due to improper packaging will be the customers responsibility NOTE: A re-packaging fee of $20.00 will be charged to the customer for improperly package products (a $10.00 charge will be issued if original foam is included but not in original box) Place the instructions and the attached return label (if included) in the box with the product Keep a copy of all tracking numbers for your records NOTE:  A fee of $15.00 will be charged if the return shipping label and the instructions are not kept with the product being serviced Place the UPS label that is addressed to the service center on the packaged product and drop it off at any UPS dropoff location Phone number for UPS shipping information:  1-800-742-5877 Please visit www.ups.com for a list of dropoff locations